Laksen Sporting

DELIVERY, EXCHANGE, RETURNS & WARRANTY – OUR POLICY

We want to make it as simple as possible for you to exchange or return a product.
If you have any questions to our policy, please read the FAQ Section at the bottom of this page.

OUR TERMS - DOWN TO THE BONE

EXCHANGE OF PRODUCTS

We offer a 30-day period to exchange products.
– Effectuated from the day you received your product(s).
– Your rights for exchange of products and refunds expire after the 30 day period.

RETURNS & REFUNDS

We charge a standard return shipping fee of €10 for any products that are returned without exchange to a new size or product. The €10 return shipping fee will be charged automatically on your refund.

WARRANTY CLAIMS

Please read the section Warranty Claims below.

SHIPPING FEES ON INTERNATIONAL ORDERS

€ EURO £ GBP SWEDISH KRONER NORWEGIAN KRONER
FREE SHIPPING ON ORDERS ABOVE € 100 £ 89 1.099,- SEK 1.099,- NOK
STANDARD SHIPPING FEE € 10 £ 10 100,- SEK 100,- NOK
RETURNS SHIPPING FEE* € 10 £ 10 100,- SEK 100,- NOK

*Charged on all return shipments. Please read the terms below.

Please find information in the tabs below if you need further guidance on how to handle a return shipment to us, how we handle exchanges of a product, which countries we ship to, or to learn about our Sustainable Shipping Policy below.

FAQ: ALL YOU NEED TO KNOW

All Laksen Sporting products are intended for use in nature, as we wish to protect nature best possible. Our passion for nature is deeply rooted in our philosophy of respecting and caring for the environment. As so, our ambition is to reduce the environmental footprint from shipping packages back and forth as much as possible. Therefore, our policy is quite simple and unambiguous:
– We will always accept taking back a product the consumer has mistakenly ordered, but we do not want to encourage consumers deliberately to:

  • Add extra products to their basket only to redeem free shipping, or
  • Order additional products, well knowing they will only keep one product and return the rest.

We always wish to provide the best service possible, but we also believe that both ourselves and our consumers have a shared responsibility towards limiting any unnecessary shipments.

For the sake of the environment, we therefore encourage our consumers to shop with respect for the nature, when they buy goods online from Laksen Sporting.

To limit any unnecessary shipments, we therefore always charge a standard return shipment fee of €10.
This policy is implemented solely to encourage consumers to shop carefully and sustainable online. We hope for your shared understanding in this interest.

To assist your shopping experience on our website, we have put a lot of effort into describing our products, the materials used, the fits and sizes. You’ll be able to find a size guide on any products. Should you feel in doubt, please either:

  • Find and try out your desired product at one of our local Laksen Sporting dealers
  • Or contact our Customer Service Department, to help us guide you selecting the correct product for your needs. We are always ready to assist you within our normal opening hours.
  • Denmark
  • Sweden
  • Belgium
  • France
  • Germany
  • Austria
  • Netherlands
  • (Norway) (Not yet available, but expecting to open soon)
  • (United Kingdom) (Not yet available, but expecting to open soon)

We always offer to exchange a product to an adjusted size or product. We offer a 30-day period for exchanging products, effectuated from the day you received your product(s). An exchange of products is performed in two steps:

STEP 1: PLACE A NEW ORDER TO EXCHANGE PRODUCT(S)

To exchange product(s), you must enter a new order with the wanted products on our webshop. We will ship your new order as quickly as possible.
We will always pay the shipping fee on a replacement order for you when the new exchange order is placed in our system.

STEP 2: STANDARD RETURN SHIPMENT FEE ON EXCHANGES

As standard, when exchanging a product on our website, we always charge a return shipping fee on the returned order. We do so, no matter if the initial order is above or below the free shipping limit.

Once we have received and handled your returned shipment, you will receive an e-mail notice regarding your exchange or refund. The refund of your returned product(s) will happen as quickly as possible once we have received the returned products.

If you wish to return a product without exchange to a new product or size, and have your money refunded, we ask you kindly to please read our Sustainable Shipping Policy above first.

As standard, you have 30 days to return your order, beginning from the date you received your order. Your right to return products expires after the 30-day period.
If you wish to return an order, you are always held accountable for paying the return shipment fee.
This return shipment fee of €10 will be charged from the refund you will receive.
We always strive to complete your refund as quickly as possible.

If you want to return or exchange a product, the product must be in the same condition as when you received it. This includes the product must be clean, unused, unwashed, and with the original labels and tags attached.
Stickers and shipment-labels must never be put directly on the product if you wish to return a product.

GUIDELINE FOR RETURNING OR EXCHANGING A PRODUCT:
  1.  Pack the product responsibly – we encourage you to re-use the packaging you received the product in.
  2.  Fill out the returns formular and enclose it in the package you wish to return.
  3.  Attach the return-label we sent you along with your products. The return-label must be placed visibly on the exterior side or top of the package.
  4.  Hand-in the package at your local GLS Package shop.
  5.  You can always ask for a receipt for your returned shipment if you want documentation for having shipped the product. With GLS, you will also be handed a Track & Trace code for your package, when the package has been scanned into their shipping system.

If you are unexpectedly encountering problems with any Laksen Sporting product bought directly from www.laksen-sporting.com, please contact us directly at info@laksen-sporting.com.
– Please provide a description of the issue you are experiencing, along with an image of the damaged product. We always attempt to answer you as quickly as possible. Feel free to contact us by phone for a talk if needed as well.

PLEASE NOTE:
We are NOT responsible for taking care of warranty claims for Laksen Sporting products bought from one of our specialized Laksen Sporting dealers, or bought elsewhere. Such warranty claims must always be solved between you as buyer, and the selling part where you acquired your product from. We are always happy to assist and guide you in warranty claims on products bought from our retailers, should you have need for guidance.

We always encourage you to use the enclosed return label in your package. However, if you want to return your product through another shipping service, you are always responsible for the cost of the return shipping fee. We kindly ask you to send your package to:

Boegekildevej 34,
8361 Hasselager,
Denmark

You are more than welcome to contact us at:

Phone: +45 87 42 10 00

E-mail: info@laksen-sporting.com

Kind regards,
The Laksen Sporting Customer Service Department

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